Grades offered will be M4 / M5 Pre-requisitive : - Candidate currently needs to be in Branch Head role with any private sector/MNC bank. - No relocation cases will be considered. Needs to be a local candidate. The job description is as follows : - Responsible for meeting the branch targets and adherence to all guidelines and regulatory requirements. - Ensuring that customers get world-class services and their needs are understood and met through financial product offerings of the Bank - Managing and monitoring performance of all the sales resources and attrition control of customers - Recording & resolving complaints as per the specified process within the stipulated TAT - Promoting all direct banking channels and ensuring that the customer is utilizing the same. - Responsible for all related process checks as custodian of vaults and joint custodian of systems administration and setup within the branch - Ensure all laid down system and process are followed as stipulated by Audit and Senior Management by carrying out Monthly / Periodic Verification of Auditable items at branches - Ensure that all staff are adequately trained on the Products of the bank and sales process. Make staff aware of various policies of the bank with regard to customer service and compliance.