Branch Operations Head is one of the critical leadership positions in the bank as he/ she spearheads the Operations function in a branch. Branch Operations Head is responsible for administration of the branch by overseeing daily operations like cash, clearing, transfer, Electronic Clearing Service (ECS)/Real time gross settlement systems (RTGS)/National Electronic Funds Transfer (NEFT), Cash Deposit (CD), Fixed Deposit Receipt (FDR), account opening & customer service with a team of Tellers and FDOs. He/ She handles Internal and External Audit, provides data and oversees audit queries.
The Branch Ops Head also ensures resolution of customer complaints/ issues within the prescribed TAT. He/ She reviews Branch Operations reports, vault register & tracks exceptional transactions- Anti Money Laundering - AML alerts and ensures compliance with banking rules, regulations & procedures. The Branch Ops Head is accountable for the lead generation of Current Account and Savings Account - CASA through the FDOs and Tellers. He/ She should be open to relocation as the job is transferable in nature.