1.This role is focused on past due account resolution by contacting customers to secure payment or to resolve payment disputes.
2.Ensure all collection KPIs are met for assigned accounts in portfolio.
3.Contact customers via various communication tools to secure payment for past-due invoices.
4. Identify root cause of late payments and recommend / implement process improvements to prevent recurrence.
5. Escalate potential non-payment issues to appropriate stakeholders; follow up with all stakeholders.
6. Effectively communicate outcomes and/or next steps to appropriate stakeholders.
7. Ensures all accounting policies and procedures are adhered to, including NFCM controls.