Responsibilities and Duties
Answer phone calls in a more professional manner and provide information about products and services as required by the callers
Keep records of interactions and transactions of customer; keeping record of details of customer complaints, inquiries, and comments
Render administrative support to other customer care team members when the need arises, or as instructed
Follow up customers and their complaints; ensuring that customer’s requests are attended to accordingly
Manage a team of customer service representatives in dealing with complaints and inquiries. This will depend on the size of the company
Establish and monitor the standards for customer service in the company. This is achieved using a recognized and comprehensive benchmark
Identify tasks critical to keeping customer satisfaction levels in check
Required Experience, Skills and Qualifications
Experience: Fresher to 6 months of experience.
Excellent Communication Skills in English with Hindi.
Good Phone handling Skills.
Must be an active Listener.
Qualification: PU /Any Graduate
Job Type: Full-time
Salary: 13,000.00 to 15,000.00 /month
Higher Secondary(12th Pass) (Required)