Bank of Baroda Voice Process Job

Confidential
  • Kolkata
  • 2.6-3.12 lakh
  • 1-2 years
  • Views
  • 07 Feb 2019

  • Finance/ Accounts

  • Accounting/ Taxation/ Audit
Job Description

Responsibilities and Duties

Answer phone calls in a more professional manner and provide information about products and services as required by the callers
Keep records of interactions and transactions of customer; keeping record of details of customer complaints, inquiries, and comments
Render administrative support to other customer care team members when the need arises, or as instructed
Follow up customers and their complaints; ensuring that customer’s requests are attended to accordingly
Manage a team of customer service representatives in dealing with complaints and inquiries. This will depend on the size of the company
Establish and monitor the standards for customer service in the company. This is achieved using a recognized and comprehensive benchmark
Identify tasks critical to keeping customer satisfaction levels in check
Required Experience, Skills and Qualifications

Experience: Fresher to 6 months of experience.

Skills :

Excellent Communication Skills in English with Hindi.

Good Phone handling Skills.

Must be an active Listener.

Qualification: PU /Any Graduate

Location: Kolkata
Job Type: Full-time

Salary: 13,000.00 to 15,000.00 /month

Education:

Higher Secondary(12th Pass) (Required)
Location:

Language:

English (Required)
Hindi (Required)