Backup & Storage Engineer ? L2

Netmagic Solutions Pvt LTD
  • Mumbai
  • Confidential
  • 3-6 years
  • Views
  • 01 Sep 2016

  • IT/ Information Technology

  • IT/ Technology - Software/ Services
Job Description

Primary Responsibility:

Work in a 24 X 7 Environment (NOC)
Extend technical support to Clients over email and phone
Carry out the advance level of troubleshooting on backup / storage failures
Ensure that the tickets raised per shift are closed as per SLA and if not escalate as per the escalation Matrix defined
Technically update the tickets in ticketing system for all the issues handled / worked upon
Ensure that change requests are implemented as per defined timelinesFollowing up with Vendors – whenever required & resolve issues by minimizing downtimesSend periodic backup failure reports
Carry out firmware/backup upgrades as and when required after approval from team lead/customer
Carry out implementations of storage, backup & DR tools as and when requiredWork with intra departmental teams to isolate & troubleshoot customer issues (OS/Cloud/DB etc...)
Create workflows in DR Management tool & manage its configurationVerify & audit mock backup restorations
Timely execution of SIP related task allocated by Team leadPrepare pro-active performance reportsWork towards automation of day to day tasks
Carry out patch & bug updates at regular intervals and do the necessary follow-up with customer
Adhere to shift timings and shift handover process
Prepared Incident Reports for S1 incidents (to be attached to RCA reports)Ability to learn, implement & adapt new applications / tools etc...
Conduct Load Testing of setups as and when required

Mandatory Technical Skills:

Experience in at least 1 backup software - Symantec Netbackup, CA Arc serve, HP
Data protector etc...
Exposure in at least 1 storage subsystems - EMC, Hitachi, HP, NetApp etc...
Exposure in upgradation of storage firmware, tape libraries, backup software versions
Basic know how of OS administration - Windows or Unix
Able to perform Hard zoning, soft zoning
Exposure on migration of backup, storages
Basic knowledge of backup h/w devices

Desired Technical Skills:

Good communication skills and motivatedTeam Player

Typical Years of Experience:

3+ years of relevant experience

Competencies/Skill sets for this job

Troubleshoot Administration Data Protector Unix Load Testing

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Netmagic Solutions Pvt LTD