software products. Job scope includes, troubleshooting and solving issues of moderate to complex scope
related to Bladelogic Server Automation product and integrations. Collaborate with other engineers to
drive to issues to resolution.
Key Responsibilities / Accountabilities
Respond to and resolve all customer inquiries (via phone, e-mail, WebEx). Communicate in a
courteous and professional manner that inspires confidence in your ability to troubleshoot and
Act as knowledge champion helping improve the quality of Knowledge Base.
Utilize the internal BMC systems during the technical support process and find new, innovative
ways to make the process more efficient.
Act as a resource of knowledge in your area(s) of expertise, whether it is an BMC Module,
solution knowledge, or other experience.
Positively impacting high value account(s) / customers through working on critical issues.