BSA - Application Support on Linux

Aeronube Technologies
  • Pune
  • 10-13 lakh
  • 7-12 years
  • Views
  • 07 Feb 2017

  • IT/ Information Technology

  • IT/ Technology - Software/ Services
Job Description

software products. Job scope includes, troubleshooting and solving issues of moderate to complex scope

related to Bladelogic Server Automation product and integrations. Collaborate with other engineers to

drive to issues to resolution.

Key Responsibilities / Accountabilities

Respond to and resolve all customer inquiries (via phone, e-mail, WebEx). Communicate in a

courteous and professional manner that inspires confidence in your ability to troubleshoot and

resolve issues

Act as knowledge champion helping improve the quality of Knowledge Base.

Utilize the internal BMC systems during the technical support process and find new, innovative

ways to make the process more efficient.

Act as a resource of knowledge in your area(s) of expertise, whether it is an BMC Module,

solution knowledge, or other experience.

Positively impacting high value account(s) / customers through working on critical issues.

Competencies/Skill sets for this job

Application Support Linux Bmc

Job Posted By

Nirmalyo Banerjee
Founder & CEO

About Organisation

Aeronube Technologies