Deep understanding of Incident and problem management
Deep understanding of Change management best practices
Operations of MSD's Unified Communications solutions with a focus on IP telephony, SIP trunking.
Engage and collaborate with business partners to interpret business requirements and solve complex issues.
Engage and collaborate worldwide to support and maintain solutions to enable effective communications tools
Interact directly with the business to assist in providing direction on appropriate usage of Unified Communication technologies
Provide Tier-3 expert support for Unified Communication technologies