Should Have experience in L1 and L2 Avaya viz CM, CMS, AES, SMGR, SBC, SM, IVR Call Flow, Call Recording mainly Verint Call Recording solution.
Should have basic knowledge of Configuring Avaya Station, User ID, Configuration of T1 / E1, Basic Troubleshooting. Call Flow Vectoring.
Should have experience in Troubleshooting on Verint issues
Troubleshooting on IVR issues.
Troubleshooting Daily issue (BAU).
Should be Open to Work in Rotational Shift.