Associate- Voice Support

Rivera Manpower
  • Bangalore
  • 2-4 lakh
  • 1-2 years
  • Views
  • 10 Jul 2017

  • Operations

  • BPO/ ITES/ Call Centers
Job Description

Resolve customer complaints via phone, email, mail, or social media.
Use telephones to reach out to customers and verify account information.Greet customers warmly and ascertain problem or reason for calling. Cancel or upgrade accounts.
*Providing customer support through Voice/E-Mail/Chat Support
*Handling customer complaints/analysing statistics or other data to determine the level of customer service
*Developing customer service procedures/policies/standards for the company


Competencies/Skill sets for this job

Customer Support Customer Service Statistics

Job Posted By

About Organisation

Rivera Manpower