Associate/Senior Associate -(Technical)

  • Bangalore
  • Confidential
  • 4-6 years
  • Views
  • 28 Aug 2018

  • Customer Service

  • Consumer Durables/ Semi Durables
Job Description

Responsibilities Aligns the objectives for Network Services activities with business strategy, and assists the selection and definition of a portfolio of projects that will add significant value through strategic change. Ensure insightful, consistent and accurate data Effective Interaction with senior management Manage ambiguity and complexity with competing priorities Analyses and reports on the portfolio on behalf of the Network Services Programme & Portfolio Manager and senior management to ensure that effective decisions can be taken to realize value from the portfolio in line with portfolio goals and business strategy Monitors changes in the project portfolio. Reassesses whether projects continue to meet business objectives and to use funds efficiently, ensuring that the portfolio of projects and programmes is managed to realize business benefits. Helps to prepare or checks the business cases for individual projects and programmes within the portfolio. Records Network Services for individual demands into the Project & Programme Management Tools Clarity Ensures Network Services demands are maintained by Project and Programme Managers in Clarity Manages performance of Network Services Projects Assists risk management and ensures that any strategic problems are identified at the earliest opportunity and that solutions are identified and implemented in line with change control processes. Supports effective business change by building relationships with and between portfolio, programme and project managers within the organization Uses analytical and communication skills, to bring order to complex situations, and maintain a focus on business objectives. Initiates procedures to improve relations and open communications with customers for portfolio analysis Coordinates with BT on the quality of Project Status Reports (PSR) received by Unilever. Participates in PSR review meetings with BT. Identifies issues with Projects/ Programmes. Assists as needed in the identification of performance/ SLA problems as part of root- cause analysis. Ensures Lessons Learned Documents are issued and distributed by Project and Programme Managers as part of Post- implementation Review Process. Escalates project/ programme related issues that cannot be resolved to the Service Quality Manager Skills: General Skills: Excellent understanding of Unilever IT functional and technical teams Working knowledge of ITIL service management processes Good understanding of troubleshooting techniques Technical Skills:

Job Posted By

Divya Lakshman
Lead - Corporate Talent Acquisition

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