Associate/Senior Associate -(Technical)

2COMS Consulting Pvt. Ltd.
  • Kolkata
  • Confidential
  • 1-4 years
  • Views
  • 27 Sep 2017

  • Operations, Customer Service

  • BPO/ ITES/ Call Centers
Job Description

Handle overflow inbound billing calls
Make outbound calls (150+ per day)
Able to interact cordially with customers
Offer additional tips and solutions, related to their service issue, whenever possible
Document all actions taken towards resolving customer issues
Provides exceptional, friendly telephone support.
Maintain a positive and helpful tone in all correspondence

Competencies/Skill sets for this job

Outbound Calls Customer Support

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About Organisation

2COMS Consulting Pvt. Ltd.