Associate/Senior Associate -(NonTechnical)

Aeronube Technologies
  • Mumbai
  • 10-15 lakh
  • 4-6 years
  • Views
  • 07 Oct 2016

  • Operations

  • BPO/ ITES/ Call Centers
Job Description

Responsible for real-time monitoring of Proactive and real-time customer & process KPIs
Raise ticket thru the alarm system for closure.
Follow up with the process owner / resolver for the closure.
Deep dive into the issue & resolution to create a RCA.
Ensure immediate resolution of all customer impacting issues through escalations to respective teams and functions.
Identify and highlight reoccurrence of a resolved issues and escalate to continuous improvement team for permanent fix.
Real-time Prediction thru analytics.
Inform the relevant process owner for any process gap identified.
Identify, Raise and manage crisis situation.
Support Process owners for issue closure.

Competencies/Skill sets for this job

Real-time Monitoring Continuous Improvement Prediction Crisis

Job Posted By

Nirmalyo Banerjee
Founder & CEO

About Organisation

Aeronube Technologies