Associate/Senior Associate -(NonTechnical)

RIverForest Connections Private Limited
  • Bangalore, Chennai, Mumbai
  • Confidential
  • 4-9 years
  • Views
  • 01 Mar 2018

  • Customer Service

  • Banking - Retail
Job Description

Responsibility: 1. Customer services Liaise with RMs, traders, Finance & Control and colleagues of other support units to provide high quality of service to customers. Handle inquiries from both internal and external customers. 2. General supervisory works Provide services to support part of Fixed income/Money markets/Forex Option products such as Inter-bank FX/MM, Commercial FX, Money Market Loan, Non-deliverable Forward, Plain-vanilla & Exotic FX Option, Dual Currency Option Investment (DCOI), Offshore-deposit, etc. on the Regional Processing of FX/MM/CND/FX Option for Asia Pacific sites. Perform physical input / check on manual vouchers, mail confirmation / advice, deal tickets, dealing support documents and any other paper-works prepared by team members or interfaced from other computer systems. Perform periodic reconciliation among the records in Front-office, Back-office and ATLAS2. Provide immediate support to the sub-ordinates under his/her supervision (if any). Ensure proper filing system is in place. Act as back-up to other Officer level staffs among the team. Assist Sub team manager to clear up Order A/C, Suspense A/C and any other irregular items. Assist Sub team manager to provide on-the-job training to junior staff. Assist Sub team manager to solve operational problems and ensure smooth running and adequate backup in the section. 3. Computer system Perform input / modification / verification / validation in various application systems such as ATLAS2, OMR, SWIFT Alliance, etc. Maintain necessary data files in Microsoft EXCEL / WORD or through data extraction from Business Object, StorQM Plus, etc. Perform the required signature verification (if any) in SignView / SignPlus. Regularly control the incoming scanned documents are timely received from Satellites via E-Archival. Assist Sub team manager to conduct system testing / acceptance, Projects Implementation and team management. 4. Control Aspects Direct contribution to Organization operational permanent control framework. Contribute to the implementation of operational permanent control policies and procedures in day-to-day business activities, such as Control Plan. Comply with regulatory requirements and internal guidelines. Contribute to the reporting of all incidents according to the Incident Management System. Minimizing operational failure, including but not exclusively, the risk of fraud, by helping to devise, and by implementing, sufficient regular controls. Ensuring appropriate escalation to management and/or Permanent Control (or Compliance as appropriate) as soon as an issue is identified and/or Permanent Control (or Compliance as appropriate) as soon as an issue is identified


Job Posted By

Kavita Shermon
Associate Director