Associate/Senior Associate -(NonTechnical)

Cognizant Technology Solutions
  • Hyderabad
  • Confidential
  • 3-8 years
  • Views
  • 07 Sep 2018

  • Customer Service

  • BPO/ ITES/ Call Centers
Job Description

We are looking for candidates with 3-8 years of experience (Senior level - AM Level)- Collection Domain Only Point of Contact : Naveen Timings: 4 PM - 5 PM Only # Position Summary To review and perform credit assessment for the New customers and perform periodic review of the existing customers and evaluate the current credit standing based on the information from credit agencies Review the sales orders against the current credit limit, open accounts receivables and make decision. Review financial statements and propose the credit line. II. Key Result Areas Ensure Customer Satisfaction and build relationships Ensure individual SLAs are met on processing transactions Ensure quality standards are adhered to III. Typical Responsibilities Business / Customer Interact with customers (internal / external) to meet process deliverables Identify opportunities to improve process Review process audit findings and take corrective action to prevent negative results IV. Degree of Independence/Supervision Minimal Supervision: Perform standard and routine assignments independently as per Standard operating procedure. Complex problems (procedures/processes) are referred to the Team Manager or Process Lead. V. Qualification/Domain: Education: Minimum Work Experience Required: 3-10 years Good Understanding of Credit function and decision making skills Preferably from OTC domain - Collections only

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Cognizant Technology Solutions