Associate SME

  • Bangalore
  • Confidential
  • 2-5 years
  • Views
  • 28 Aug 2018

  • Customer Service

  • Consumer Durables/ Semi Durables
Job Description

Hardware & Networking a. Check NW performance by logging into task manager / command line. b. Checking NIC teaming / pairing status c. Extend drive / file system d. Good understanding of Vendors - HP, Dell OS Administration a. Carry out hardening using SOPs b. Monitor percentage of successful patching and taking action on failed ones. c. Configure performance parameters. d. Install and configure File and Print services e. Provide File and folder permission Clustering a. Monitor quorum / witness disk and check the logs for errors and status. b. Configure cluster resources highly available, identify Single point of failures c. Configure Service IP (cluster IP) address d. Configure shared resources such as shared disk, redundant network and network interfaces, either channeling or teaming, Virtualization a. Perform patching at host level b. Create and revert snapshot c. Check datastore space usage/ utilization d. Install and configure host e. Dump analysis. Backup & Disaster Recovery a. Install, configure, schedule incremental, differential, and full backups - file and directory and volume level backups b. Troubleshoot on issues on Volume Shadow Copy writers (or Volume Clones ). Storage a. Extend disk, work with portion table, disk scanning, inodes, superblock fixing (fsck), Network b. Distributed Filesystem (such as DFS, CIFS, NFS, Network Shares and their permissions), ISCSI connected disks over network. c. Mount and unmount storage disks from OS commands, provide inputs to storage team on WWPNs for zoning, LUN assignment d. Reboot process of Storage Arrays Active Directory a. Renew and release DHCP b. Install and configure AD roles and features c. Isolate issues related directory services group policies d. Take backup and restoration of authoritative and nonauthoritative restore. e. Create and configure DNS, Zone (forward and reverse lookup zones) f. Create Directory Services health check report. AntiVirus a. Schedule tasks from console, deploy AV b. Read errors from logs and trouble shoot errors c. Liase with vendor for any known errors or bug fixes. KPIs Customer Experience Measure: CSAT: 1 formal client appreciation per quarter At least 3 Technology propositions for improvement / best practice per quarter Value: Contribute to at least 1 project/ initiative which can be classified as Value for customer Issue/ Escalation: Zero escalations related to Technology deliverables Zero escalations with respect to technology skillset with in team a. Operations & Compliance b. Program KPI and key G&Os: Achievement of SLAs / KPIs as per program goals & objective - All green status Productivity & Service Excellence: Atleast 1 structured automation initiative for process improvement per quarter - Suggested and documented for outcome / benefits Contribute 3 technology specific new KB article every quarter 3 Technology SIP per quarter Drive 1 technology best practice implementation per quarter 100% compliance to service & security management processes defined. Zero NC identified on deliverables during process and transactional audits. 100% adherence & implementation to QMS processes defined by organization in accounts. Process & Contractual Compliance 100 Percent Compliance to Contract Compliance Employee Lifecycle Process Compliance Access, OJT, Induction, Forward Planning, Feedback Knowledge Management Program Specific Compliance Information Security Policy, Procedure & Practices Integrity & Compliance: 100 execution of all tasks as per the customer & compliance requirements Talent Management: Retention Measure: Achievement of retention goals of 80 annualized Succession planning across the function/ team to reduce single point failure and dependency Team Mobility & Development Skill Index evaluation of all employees half yearly Development of 10% of Sr. Admin as TS Atleast 1 Structured Training Session for the team every quarter Have a formal documented Individual Development Plan (IDP) for every team member highlighting the development needs pertaining to training & development and track it to closure. Contribute towards achieving or sustaining the organization wide MI Voice score at 70. Self- Development c. To identify and plan for certification Management (Atleast 1 technology certification) and development in Presentation Skills, Situation Management, Mentoring, Analytical thinking, Customer Centricity & drive towards innovation & excellence. Source of measurement will be Training / Certification record with Learning & Development team Acquire 1 additional technology skillset in a year Acquire knowledge on 1emerging technology in a year & ensure knowledge is disseminated to team members. Technical Skills a. Hardware, Network Components, Devices (P) b. Systems Administration (P) c. High Availability / Cluster Systems (F) d. Cloud Computing / Virtualization Administration (P) e. Storage and Backup Administration (P) f. Storage and Backup Administration (F) g. SSO Software, Windows Server Administration (F) h. Microsoft (P) Behavioral Skills a. Email Communication, Presentation, Public Speaking (P) b. Strategic Thinking, Transactions Processing, Planning (F) c. Analytical Thinking, Scientific Temperament (F) d. Interpersonal Skills (F), Nurturing Relationships (F) e. Customer Service Orientation, Business Appreciation (F) Proficiency Legend: (A) Aware: (F) - Familiar; (P) Proficient: (E) - Expert. I hereby declare and confirm that all the information provided by me as a part of this application is true and correct to the best of my knowledge. I understand that any information furnished hereby if found untrue or with any mala fide intentions would result in loss of my candidature and further processing of the application. Join our global team and hone your skills to match with the digital pace Desired Candidate Profile:

Job Posted By

Divya Lakshman
Lead - Corporate Talent Acquisition

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