Associate Product Consultant

First Call H Resource P. Ltd
  • Gurgaon
  • 10-12 lakh
  • 1-6 years
  • Views
  • 08 Mar 2017

  • Customer Service

  • BPO/ ITES/ Call Centers
Job Description

Support clients in different US Geographies, over the phone and email by answering their product questions and offering technical assistance
Offer best practice tips to clients in an effort to boost their meeting attendance via company's marketing engine
Gather client requirements for future releases of the product
Create and maintain all product documentation
Implement and manage the online portion of client events as and when needed
Gather client requirements and implement them in Company's event management software
Communicate with the client and review the initial implementation with them and make required changes
Provide suggestions to the client to improve the overall result of the implementation and help client meet their goals
Document all communication with the client in Company's CRM software
Excellent communication skills (verbal and written)
Strong business acumen, ethics and high integrity
High comfort level in using online software products
Must be articulate, organized, and detail-oriented and have the ability to multi-task
Quick learner, with a positive attitude and ability to work well within a team

Competencies/Skill sets for this job

Crm Documentation Technical Assistance

Job Posted By

About Organisation

First Call H Resource P. Ltd