We have an urgent opening for the role of Associate - Online System(IT) for Hyderabad location
1. JOB PURPOSE
Online Application system resource required for AEPS & IMPS Online Production Support is a 24/7 Team and ensures systems are at 99.99% uptime maintained.
With basic technical skills on Linux/Unix, Database- SQL, Oracle, Basic Coding and knowledge on ISO message & Switching will be an added skills.
2. PRINCIPAL ACCOUNTABILITIES
Provide 4 to 6 statements describing the major end results. List them in order of importance.
(List the accountabilities/duties associated with the job and the major activities associated with each accountability. When accountabilities are complete, try if possible to estimate the relative % of time spent on these accountabilities.)
Accountabilities & Major Activities
Critical System Monitoring:
Primary responsibility is during critical situation - troubleshoot and resolving errors
When technical issue must act quickly to analyze available data and find the root cause
Carry out SOD & EOD checks and address /work on issue if any.
Settlement Optimization. Ensure all data is pushed to settlement systems without any delay.
Technical expertise & Attention to detail-
To be mindful of details as task involves crucial and in-depth system monitoring.
To Handle technical issues and work towards closure by putting the technical skills in hand.
Ensuring the availability during critical issues and support 24/7.
To carry out end to end system configuration.
Ensure and carry out all production pre-checks and post checks done as per internal guidelines and process set.
Handling Production related activities & Queries -
Handling all Daily Production Queries and all internal production process tasks. Should carry out effective communication with banks and work with cross functional teams for coordination of production issues and work towards closure.
DR DRILL & other activities -
Carry out Drills with proper coordination along with support team and carry out end to end pre- checks and post checks.
Decisions made by job holder
Uptime of Application
Timely technology Support
Replacement of outsource by in-house resource
Replacement of in-house resources who have resigned/submitted resignation
B.E., B Tech,, MCA
Basic knowledge on Linux, Oracle Basic Coding, maintain data Reports, Read & Analyze application logs, Good communication Skills, Ability to diagnose technical issue
Relevant and total years of Experience