Assitant Manager_ EPD Helpdesk ( Sales Support )

SPECTRUM TALENT MANAGEMENT
  • Mumbai
  • Confidential
  • 7-12 years
  • Views
  • 07 Dec 2018

  • Customer Service

  • BPO/ ITES/ Call Centers
Job Description

- Facilitating timely resolution of issues within TAT
- Co-ordination with Functional Associates
- Facilitating Performance & Productivity thru driving assigned project
- Co-ordination of Feedback session for process modification / course correction
- Training Team on Strategies & various Process application/modification
- Collation of data for facilitating Weekly & Monthly Reports
- Vendor co-ordination
- Ensure implementation of various activities within the team
- Review of subordinates
- Employee Engagement Initiatives
- Strategic Support extension to Associate Function 

Desired Candidate Profile :  Graduate / Post Graduate in any stream

- Telugu Language is mandatory- BPO / Call Center background

- Knowledge of Marketing Processes

- Knowledge & understanding of Pharma Business preferable

- Experience of handling larger Team


Job Posted By

About Organisation

SPECTRUM TALENT MANAGEMENT