Assistant Vice President- Quality Assurance

  • Delhi
  • 20-35 lakh
  • 10-18 years
  • Views
  • 23 Mar 2017

  • Production/ Manufacturing/ Engineering

  • Insurance
Job Description

- Establish, track and report on process/ productivity metrics / efficiency to deliver and exceed on SLA / business expectations

- Partner with Operations to jointly identify, prioritize and weed out operational issues / process defects leading to improvement / enhancement in quality / productivity

- Responsible for outlining the strategy and executables for QA function

- Partner with relevant teams to identify process gaps and work to eliminate these gaps through use of quality and process improvement tools (new business set up and steady state processes)

- Assist and support other productivity enhancement measures that may be undertaken by other departments through appropriate deployment of trained six sigma / quality resources to guide and steer such initiatives

- Build a strong quality function with a strong team capable of delivering on quality requirements

- Strong industry exposure to Insurance

- Should have experience of setting up / managing Quality / Process Enhancement function

- Strong analytical, quality and execution orientation

- Must have exposure to the various sampling methodologies for transactional quality audits

- You will be deploying solutions to help business eradicate transactional errors

- Work with the training team to deploy corrective action plans

- You will be required to conduct periodic time and motion and FTE validation exercises for all the operations processes

- Must be capable of articulating quality agenda, evolving quality mindset in team and rallying team along to drive the quality mindset culture across the organization

- Understanding Business requirements & liaison with the client team for delivery of Quality solutions

- You will define, design and implement process improvements by identifying opportunities to provide benefits to the client organization

- Work closely with the operations and process enhancements (Lean six sigma team) to identify opportunities for improving processes

Qualification/Experience :

- Experience into Insurance

- Hands on experience on managing quality / process improvement function

- Hands on experience in implementation of transactional quality function

- Quick learner with ability to adapt to changing environment.

- Excellent verbal and written communication skills and the ability to interact professionally with a diverse group of executives, subject matter experts and vendor resources.

- Six sigma Black belt certified with completed projects

- Strong customer service orientation

- Ability to work in a team environment

- Should have been a part of process improvement initiatives (preferably lead)

Competencies/Skill sets for this job

Lean Deployment Six Sigma Liaison Audits Qa

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