Manages a team of up to 180 headcount consisting of team managers, supervisors, technical advisors and associates Motivate employees to achieving the perfect seller interaction, service level agreements and targeted quality and
Coach and develop associates, tech advisors, supervisors and managers on career paths for internal promotion and
job enrichment opportunities
Identify system and process improvement opportunities which will directly influence the seller experience
Facilitate programmatic transition to operational go live status
Manage and coordinate change management initiatives
Implement communications strategy across the site
Participates in recruitment and selection activities including role modeling through hiring decisions and processes
Manages performance and behavior of direct reports through effective 1:1 meetings, coaching and mentorship
Maintains a positive and professional demeanor always portraying the site and company in a positive light and
effectively managing sensitive issues.
Demonstrates excellent time-management skills and the ability to work independently while using departmental
resources, policies and procedures.