Assistant Service Delivery Manager - IT Product based start-up - Mumbai/Bangalore

MavenHasten Consulting Pvt Ltd
  • Bangalore, Mumbai
  • 10-15 lakh
  • 4-10 years
  • Views
  • 24 Jul 2017

  • Customer Service, Operations

  • IT/ Technology - Software/ Services
Job Description

Dear Candidate,

This position is based of Mumbai (Lower Parel)

Expectations from the Assistant Service Delivery Manager –

• Establish & refine service delivery processes
• Maintain Accuracy and efficiency of the service delivery teams
• Ensure high C-SAT levels and respond to 2nd Level Escalations
• Work with Stakeholders and deliver project tasks assigned
• Raise project related Risks & Issues
• Conduct & Maintain healthy governance model with the clients
• Provide support to confirm Service Levels are being met across projects
• Responsible for overall management of project
• Customer relationship including ERM status reports
• Function as lead for interaction/coordination with key stakeholder groups including Central Team
• Liaise with Finance, Legal, HR teams on new policies/updates or change in existing

You should be –
• Self-driven and energetic
• Able to work with ambiguity and in a fast paced environment
• Comfortable with data and technology
• Mobile within and outside the country
• Academically brilliant
• Able to challenge status quo and not care much about hierarchy

Competencies/Skill sets for this job

Service Delivery Customer Relationship Escalations

Job Posted By

Naindeep Kaur
Account Manager

About Organisation

MavenHasten Consulting Pvt Ltd