Assistant Manager

First Call H Resource P. Ltd
  • Chennai, Noida
  • 10-15 lakh
  • 5-10 years
  • Views
  • 20 Apr 2017

  • Operations

  • BPO/ ITES/ Call Centers
Job Description

Should have an overall 5+ years of work experience with 2+ years exclusive as a voice coach
Good communication skills
Have basic knowledge on concepts of VNA, grammar and soft skills (Call handling skills)
Should have worked on the floor extensively. Primary job monitoring calls and delivering feedback on communication parameters
Handle team huddles
Conduct refresher training
Should have knowledge of CEFR assessment tool
Conduct TNA and work with bottom performers and bring them up the curve


Competencies/Skill sets for this job

Call Handling Training Tna

Job Posted By

About Organisation

First Call H Resource P. Ltd