Regular connect with clients thru chats/ emails/ calls. Ensure customer delight, documentation of products, tech services, clients experience on tech support and secure renewals. Handle software tech escalations.
BE/ B.Tech/ MCA/ MBA 3+ Yrs exp in Customer Support/ Account Mgt in e-Commerce/ Software Product Development Cos. Collaborate with sales, technology teams on billing/ technical calls on products, services/ renewals.