Assistant Manager

  • Delhi, Gurgaon
  • 10-15 lakh
  • 6-10 years
  • Views
  • 18 Jan 2017

  • Finance/ Accounts

  • Banking - Retail
Job Description

- Ensure compliance with the credit control policy implemented

- Design the process for team to efficiently perform collection job which includes account analysis and reporting, outbound calls, sending dunning letters, setting up and achievement of collection targets for the team, and coordination with other internal and external collection efforts.

- Providing necessary information and support to the Credit Controller w.r.t. setting up of terms and conditions for credit to the customers and ensure customers pay on time.

- Providing recommendation for initiating legal proceedings against the defaulting customers to the Credit Controller basis adequate facts/information and post discussion/agreement with Operations/Business colleagues

- Visits - Should be able to cover Top 25 clients (at the least) on a monthly basis to understand their concerns/issues and making it a time-bound activity for resolution keeping business/operations in loop

- Chase overdue invoices by telephone, email & letter within agreed timescales. Maintain adequate records of follow-up activities

- Regularly meet Operations managers to ensure all relevant debts are collected well in time and credit limits/periods extended to customers are appropriate

- Work towards achieving agreed DSO/Collection targets, should possess an analytical bent of mind and must adhere to the set timelines

- Should perform random audit on the work performed by Executives/Sr. Executives on the collection tool

- Handle disputed bills and negotiate to bring payment within the agreed terms

- Perform periodic customer balance reconciliations for his/her portfolio and provide adequate advise on billing queries

- Propose write off of irrecoverable debts and WIP as per company policy. Prepare files for transfer to external debt recovery agents.

- Review customer payment terms and current payment pattern. Block customers for future billing where appropriate.

Order to Cash :

- Managing end to end order to cash processes including order management, customer billing and revenue recognition, invoicing, receipt processing, collections, accounts receivable, customer database handling.

- Post payments to accounts and allocate as required. Undertake account reconciliations as required. Ensure monthly processing deadlines are met as required. Send out monthly client statements/letters as may be agreed from time to time;

- Implement banking tools to maximize collections, reduce unapplied cash, increase process efficiency;

- Keep the management up to date with new credit management techniques and practices;

People Responsibilities :

- To lead and manage a team of credit control executives, basis the respective location;

- Coach and develop team members in terms of personal and professional development.

- Provide inputs to the Credit Controller for setting up goals for staff and assess performance on continuous basis;

- Should eye for developing SMEs within the team

Competencies/Skill sets for this job

Order Management Order To Cash Revenue Recognition Audit

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