Assistant Manager - FSD Support

Talent Leads Consultants
  • Pune
  • Confidential
  • 1-5 years
  • Views
  • 30 May 2018

  • Customer Service

  • Recruitment/ Staffing
Job Description

Need diversity candidate with a strong knack for Ms Excel. Installation and Field Repair Selection, appointment and continuous management of ISP CCOs KPI / SLA management (of various delivery units / partners) Quality of people, and training(ISP CCOs) Policy & Process Compliance Ensure that the organisation s processes and policies are adhered to. Provide regular input to keeping our processes in alignment with our service philosophy - Easy & Simple. Provide input to planning, training and quality as applicable Customer Satisfaction Ensure that all necessary actions are taken based on the annual wave of CSAT study at strategic level Take quick action on input provided by the Central Quality and PI team (monthly tracker) to correct processes or any other tactical measures People Management and Development Select, Develop and Retain quality manpower at all levels in the region ( indirect manpower ) Provide timely and necessary input to people on performance Ensure that the service philosophy is understood and communicated to all levels and individuals Maintain transparency in dealing with people and performance management Productivity and Cost Effectiveness Improve productivity continuously (without compromising quality) and therefore, keep costs at optimum levels.

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