Assistant Manager / Deputy Manager,

PeopleStrong HR Services Pvt. Ltd.
  • Bangalore, Pune
  • 3-7 lakh
  • 3-8 years
  • Views
  • 23 Jan 2019

  • Sales & Marketing

  • Engineering
Job Description

1. Plan and execute service and parts support to customers through dealers
2. Developing dealership systems for efficient execution
3. After Sales commercial support to dealers like warranty, free service and post sales claims
4. Technical support to the dealers for inventory planning & problem solving
5. Technical and Product Training to Dealer Engineers
6. Achieve spare parts sales and service target for the area
7. Coordinating with HO for warranty and spare parts processing
8. Coordination with HO & Supplier for resolving technical and field issues. Regular meetings with Ho & Suppler and joint visits/ inspections at area level
9. Monitoring product performance and providing regular feedback
10. Handling all customer complaints, warranty & spares issues with respect to product
11. Improvement in Dealer Satisfaction through settlement of claims
12. Maintaining service parameters like MTTR (Mean Time to response)
13. Report failures and technical analysis to Technical Service Head
14. Analyse & approve warranty claims at Dealer level
15. Conducting Parts & Service campaigns to improve parts business
16. Warranty Management (conducting warranty audits at given locations, to ensure that quality products are delivered)
17. Maintain MIS of field failures and analysis and report regularly
18. Conducting Operators educational programs
19. Field visits & ensure that the dealer service engineers are rendering quality service to the customers
20. To do capacity planning along with channel development cell for the mapping of vehicles
21. Providing support to legal cell for resolving legal cases.
22. Capturing competition and customer information
23. Work towards achieving target CSI (Customer Satisfaction Index), SSI(Sales Satisfaction Index) & DSI(Dealer Satisfaction Index)
24. Management of help desk inputs and other reporting to Service HO


Job Posted By

Mukesh Choudhary
Senior Recruitment Associate