Assistant Manager

PeopleStrong HR Services Pvt. Ltd.
  • Gurgaon
  • Confidential
  • 2-6 years
  • Views
  • 20 Feb 2018

  • Customer Service

  • Consumer Durables/ Semi Durables
Job Description

Job Role: Manage a team of associates or team leaders. Involvedin Customer interaction Managing various Metrics (Client SLA s, Customer satisfaction) in HR queries and transactional activities and provide the operational team with out of the box ideas proactively raise red flags and turn around operational ideas. Handlinga hierarchical structure comprising of Team Leaders & Assistant Managers Intermediate regulatory and legislative knowledge in aligned service area Intermediate knowledge of Client administrative environment and Processing flows, procedures Advanced compliance knowledge regarding organization procedures Basic understanding of System capabilities and application platform Intermediate knowledge of benefits business Intermediate Understanding of Transition Methodology CTQs Experience: 2 years Graduateor Above HR/ BPO/ KPO Background Proficientin MS offic

Job Posted By

Mukesh Choudhary
Senior Recruitment Associate