Preferred relevant experience Minimum 6 to 10 years
Must be an SME of AS/400 system administration, BRMS,
LPAR, and HMC
Experience in administering AS/400
Must have good experience in handling DB2
Must be an SME on MIMIX or other replication technologies
Must be an SME on Robot products or other job scheduling products
Must spearhead the AS/400 DR activities and Maintenance activities.
Knowledge on System build iASP, upgrade and Migration skills.
Knowledge in managing IBM disk array
Participate in architect design with customer.
OS400 installation and upgrades
Backup and recovery BMRS expert
IBM Power system hardware knowledge and capacity adjustments and fine tunings
Must have very good communication and interpersonal skills to Lead a Team and work with US clients.
Must be comfortable working in 24*7/on-call environment.
(1.) To resolve all tickets/incidents and escalations in adherence to SLA timelines and security guidelines
(2.) To perform value addition activities such as training/ mentoring,implementation of best practices,
knowledge sharing and Knowlede base review and management through effective & timely documentation
(3.) To ensure positive customer feedback and satisfaction through calls/discussion to ensure correct resolutions
(4.) To adhere to agreed process and quality standards; and, company policies
(5.) Participate in architectural reviews and suggest improvements to generate more EN opportunuities or to reduce the cost
(6.) To perform Root Cause Analysis and problem management to ensure that the correct resolutions are provided for capacity planning and architectural planning