The candidate will be providing technical support for the Microsoft Dynamics CRM Support organization, including but not limited to Premier and Professional customer and partners.
He/she will act as the primary technical contact, and deliver advanced technical troubleshooting and problem resolution for Corporate Customers including, issues escalated to the highest level of management.
Collaborate on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve customer issues.
Collaborate with Technical Leads and escalation resources when appropriate.
The candidate will provide technical support including product technical training to peers as appropriate.
Candidate must be able to manage critical issues by setting customer expectations, devising and implementing action plans, and professionally communicating to all parties involved.