The candidate will be providing technical support for the Microsoft Dynamics CRM Support organization, including but not limited to Premier and Professional customer and partners.
He/she will act as the primary technical contact, and deliver advanced technical troubleshooting and problem resolution for Corporate Customers including, issues escalated to the highest level of management.
Collaborate on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve customer issues.
Collaborate with Technical Leads and escalation resources when appropriate.
The candidate will provide technical support including product technical training to peers as appropriate.
Candidate must be able to manage critical issues by setting customer expectations, devising and implementing action plans, and professionally communicating to all parties involved.
Working knowledge of the Microsoft technologies like IIS, SQL and SQL Reporting, SQL clustering, Active directory and Outlook.
Strong knowledge of operating systems including (Windows 2003 and 2008 Server, Windows XP, Vista and 7).
Superior Researching, Problem Solving and Troubleshooting Skills - Thinking logically and demonstrating use of available resources Excellent and demonstrated customer service skills
Must have sufficient technical depth to communicate with development and other internal organizations at a peer level.
Ability to enhance the technical expertise of peers via the development of product training, mentoring of new hires, and team content development.
Outstanding written and verbal communication.
Prior customer service and or support experience required.
Works well independently and in a team environment.
Passion for technology and learning.
MCP Certified in at least one of the Microsoft Technologies is an added advantage.