Manage business relationships, application performance, and the identification and delivery of new and existing application services to meet the business users known and emerging needs.
Proactively communicate with various business areas/leaders to understand short and long term plans ensuring that applications meet the requirements for the end-users and the business.
Liaise with Project Manager and Development team to initiate Work Efforts that enhance supported application functionality.
Evaluate, install, configure, and deploy new applications, systems software, products, and/or enhancements to existing applications throughout the enterprise. Provide remote technical assistance and support, and resolve problems related to the use of applications for end users.
Research, resolve, respond to, and document end user inquiries; and escalate or reassign issues and problems as needed to appropriate resource for resolution.
Document current processes and procedures; and build, maintain and contribute to a knowledgebase for the organizations systems.
Participate in scheduling rotation for providing after hours on-call escalation support to end-users.