Ensure smooth running of infrastructure operations with continuous improvement and enabling seamless IT for various business function to use strategically for providing the business with competitive edge, within IT process & policies, for and Subsidiaries. Application Infrastructure (AI) Management a) Planning & execution of IT Budget related to AI (CAPEX & OPEX) b) Planning AI IT systems and operation activities (Patch and Release management, Landscape Management, Middleware Management, User and Rights Management, Migration and upgrade Management, Facilitate Application Tuning and Performance Management, Incident Analysis and Problem resolution support) c) Capturing business requirements from BRMs d) Working out on solutions (with technical team) & validation of the same. e) Ensuring execution of solution through Project mgmt. team f) Defining and implementing the SOPs and corresponding procedures for PDC (Primary Data Centre)/DRDC (Disaster Recovery Data Centre) operations. g) Drive Outsource Partner team members to deliver projects with minimum schedule overruns and cost overruns. h) Monitoring and controlling of project service delivery levels, utilization, resource management, SLA monitoring levels (Contract Governance) I)Management of vendors for SAP, CRM & other Web based landscape for Environment Assessment and Initial Installation Support, License Maintenance and Support (where applicable), j) In order to: ensure the efficient way to support the infrastructure operations with continue improvement and enabling flawless IT for various business function Process Review and providing approvals. k) Infrastructure Availability oversight and service window management l)IT Infrastructure optimization and overall resources usage control. m)Supporting IT security in terms of design verification and optimization n) Facilitate Audit and compliance (Internal & External Audits) o) IT service Management including leading CRB-PRB meetings supporting RCA process and approvals p) Support Incident Management and Measure Incident Management resolutions. q) Support and guide team to do the DR Drills twice a financial year. Sustenance Management: a) Deploy, maintain and upgrade AI IT systems and operation activities b) Technology Upkeep index: Plan, deploy, maintain and upgrade the Enterprise Databases & Operating Systems as per the OEM recommendations C) Act as SPOC for any issue escalation and/or resolution needs arising within Application Infrastructure operations scope of services for all applications (SAP, CRM, Web-apps etc.) In order to: provide the support flawlessly, which can satisfy the customer/business in terms of cost & timing Governance: i. Regular reviews of process, operational activities: Monthly reviews include various reports like backup, performance, uptime, incidents and RCAs. ii. Ensure adherence to policies and planned schedules / ensure compliance as per SOX. In order to: oversee the overall Application Infrastructure operation , and can set guidelines and make sure employees are following the defined process and policies.