Analyst - Tech Support Qualification: Graduate / Diploma
1. Help Desk - Analyze call logs to spot common trends and underlying problems
2. Fault Resolution - Provide inputs to Incident reports and Root Cause Analysis reports
3. Network - Provision pre - approved Simple / Medium level Network Changes as mandated in the process and confirm the performance post Change Configuration , Execute roll - back for unsuccessful changes
4. Applications - Troubleshooting Desktop other Application for leading
Technology Companies - Raid technologies hard disk partitions.