Analyst - Ops Excellence

  • Bangalore
  • Confidential
  • 2-5 years
  • Views
  • 13 May 2019

  • Customer Service

  • Consumer Durables/ Semi Durables
Job Description

Should be able to

- understand the concepts of Six Sigma

- execute project under the mentorship of a Black Belt

Should be able to

- derive inference as per data analysis and provide suggestions for performance improvements

- conceptualize and deliver adhoc report requirement as per business needs

- recommend and drive automation opportunities for reporting


Can mobilize the team for small level changes in terms of policies, process, goals etc

Prepares team members for higher roles by training, mentoring and coaching.

Makes timely decisions after taking a fair and balanced view of the options available. Leads by example and is able to recognize and reward team.

Influences and Empowers team members & provides opportunities for team to

excel. Collaborates across teams and is able to effectively present, and

influence peers / other teams, customers in an effective manner Delivers information effectively in a variety of formats including email,

analytical reports, and decision documents. Understand the views of others.

Can communicate assertively and give bad news

Establishes priorities that address the details and timelines needed to achieve the intended results;Is flexible and utilizes resources. communicates

bad news, surprises early.

Able to identify critical path and plan for meeting the same

Understands customer needs and displays commitment towards meeting them.

Demonstrates customer focus by seeking out, understanding, and responding to

the needs of both internal and external customers. Has sound understanding of

the customer's business and can communicate suggestions to the customer.

Understands business impact of process to customer. Responds to customers'

needs, questions and concerns in an accurate, effective, and timely manner.

Effectively and professionally works with upset customers, solving their problems

Manages project plans to ensure the timely delivery of outcome; Shows persistence in overcoming obstacles; Sets daily, weekly, monthly, quarterly

and annual goals, creating specific plans to meet them; Evaluates positive and negative alternatives within time and resource constraints;

Interacts with team members; Responds in a timely manner and cooperates with other members to achieve the workgroup's goals;. Assists team members in activities when necessary. Demonstrates collaboration by sharing necessary information. 

Recognizes the achievements of others in the team Six Sigma

Metrics Management



Change Leadership

People Leadership


Planning & Organizing

Customer & Business orientation

Result orientation & accountability

Team working

Job Posted By

Divya Lakshman
Lead - Corporate Talent Acquisition

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