The ground staff are responsible for passengers service duties, which include the manning of check-in counters for departing the passengers, as well as arrival and departure gates.
To ensure passenger comfort, the ground crew is responsible for all cabin services.
Responsibilities and Duties
Passenger service agents are hired by airlines to attend the customers before, after, or between flights.
Answering questions and assisting passengers with various needs.
Taking reservations, Issuing tickets, Verifying passengers identification and printing boarding passes.
Helping travelers to check in their baggage at ticket counters.
Ensuring the delivery baggage.
conducting security screening of passengers and their baggage may be required as well.