Isolate issues using trace route, path ping, nslookup
Logon to remote server using terminal server (RDP / telnet / putty), for parameter / health checks.
Check logs and services (such as event logs, check services / deamon status)
Check utilization and availability
Perform start up and shut down services by following SOP
Deploy images on multiple servers using SOP
Connect to virtual console to check the status of snapshot, Events and tasks
Backup & Disaster Recovery
Monitor backup services whether they are running or not.
Identify drive utilization and differentiate whether the drive is internal or external
Escalate / follow next steps for resolution
understand FSMO roles Connect to directory services console to check OU and group status Check AD health status diagnostic tools
Check AV services, DAT version
Login to AV console, compare compliance and noncompliance report.
Biz Talk Platform Customer: 1 client appreciation per quarter
Zero escalations in a year
1 Customer facing SIP per year
Process: 100% achievement of response & resolution SLAs
100% compliance to service management processes
Contribution to AIDR reduction as per program goals & objective
Technology: Atleast one emerging technology training/ year
Atleast one technology certification/ year
Atleast 1 structured automation initiative participation/ quarter
Hardware, Network Components, Devices (F)
Systems Administration (F)
High Availability / Cluster Systems (A)
Cloud Computing / Virtualization Administration (A)
Storage and Backup Administration (F)
Storage and Backup Administration (A)
SSO Software, Windows Server Administration (A) Behavioral Skills
Email Communication, Presentation, Public Speaking(F)
Interpersonal Skills, Nurturing Relationships (A)
Customer Service Orientation, Business Appreciation (A) Proficiency Legend: (A) - Aware; (F) - Familiar; (P) - Proficient; (E) - Expert.