Administrator - Wintel

  • Bangalore
  • Confidential
  • 1-5 years
  • Views
  • 11 Oct 2018

  • Customer Service

  • Consumer Durables/ Semi Durables
Job Description

Isolate issues using trace route, path ping, nslookup

Logon to remote server using terminal server (RDP / telnet / putty), for parameter / health checks.

Check logs and services (such as event logs, check services / deamon status)

Check utilization and availability

Perform start up and shut down services by following SOP

Deploy images on multiple servers using SOP

Connect to virtual console to check the status of snapshot, Events and tasks

Backup & Disaster Recovery

Monitor backup services whether they are running or not.

Identify drive utilization and differentiate whether the drive is internal or external

Escalate / follow next steps for resolution

understand FSMO roles Connect to directory services console to check OU and group status Check AD health status diagnostic tools

Check AV services, DAT version

Login to AV console, compare compliance and noncompliance report.

Biz Talk Platform Customer: 1 client appreciation per quarter

Zero escalations in a year

1 Customer facing SIP per year

Process: 100% achievement of response & resolution SLAs

100% compliance to service management processes

Contribution to AIDR reduction as per program goals & objective

Technology: Atleast one emerging technology training/ year

Atleast one technology certification/ year

Atleast 1 structured automation initiative participation/ quarter

Technical Skills

Hardware, Network Components, Devices (F)

Systems Administration (F)

High Availability / Cluster Systems (A)

Cloud Computing / Virtualization Administration (A)

Storage and Backup Administration (F)

Storage and Backup Administration (A)

SSO Software, Windows Server Administration (A) Behavioral Skills

Email Communication, Presentation, Public Speaking(F)

Interpersonal Skills, Nurturing Relationships (A)

Customer Service Orientation, Business Appreciation (A) Proficiency Legend: (A) - Aware; (F) - Familiar; (P) - Proficient; (E) - Expert.

Job Posted By

Divya Lakshman
Lead - Corporate Talent Acquisition

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