Monitor the successful operation of all workstations by providing technical expertise and detailed analysis.
Monitoring CPU, memory and hard disk utilization.
L2 troubleshooting for all software & hardware problems using remote capture tools.
Monitoring the event viewer and generating reports
Native & third- party antivirus management.
Troubleshoot update issues.
Execute remediation (as per advisory) incase of threat.
Monitor using AV console(server/ database) as defined in SOP
Install, Configure and troubleshoot client applications independently.
Support script development, creation, updation and maintenance of applications
1 client appreciation per quarter
Zero escalations in a year.
Customer facing SIP per year
100% achievement of response & resolution SLAs.
100% compliance to service management processes
Contribution to AIDR reduction as per program goals & objective
Atleast one emerging technology training/ year.
Atleast one technology certification/ year.
Atleast 1 structured automation initiative participation/ quarter.