Creation and maintenance of user accounts for all London, Delhi and Dubai staff.(joiners, intra- office moves, mat leavers, client secondment, consultants and test accounts) . Disabling leaver accounts. Creation and deletion of user profiles. Creation, maintenance and deletion of user and practice area login scripts. Adding and checking Single Sign- on for all London, Delhi and UAE users Adding and checking PeopleSoft business email addresses GSSC SAM. Access to tool via AD to program bespoke applications. Exporting list of group membership for users and application to check security or membership for IT and business areas. Run reports on in- active account. Monitoring daily AD group membership alerts for elevated groups and secure group membership for Payroll and HR. Additional Access. Creation, maintenance and deletion of VPN, RSA, Blackberry, Citrix, Safeguard, Enterprise Vault ID s. Administrating, monitoring and reporting access. Active Directory - Network Security. Creation, population and deletion and modification of AD security groups. Creation, population and deletion of Radia 3 software distribution groups. Network share access. Systems Access Management: Work on provisioning tasks on AD, Exchange, Login scripts, Software deployment, others application administration. Response and resolution of tickets as per the defined SLA s. Prioritizing, Categorization of ticket as and when identified. Key in the appropriate and timely log notes in the ticket as and when there are findings / updates. Updating users on the ticket progress. Allocation to desk side support if desk side intervention required. Following up of ticket to closure. Reduce Turnaround time and increase computing time. Checking KB for Known errors. Escalating to customer / end users as appropriate. Escalating to operations team as appropriate. Tracking of mails and respond within the said SLA s. Providing reports as and when required. Logging Incident in other tools if applicable. Preparing Incident checklist. Generating new articles for Knowledge Base and publishing the same. Provide reference of relevant ticket. Shift Hand over / take over. Adherence to all the KPI metrics derived for individual, Role, program. Inputs to the customer on Call trend numbers & category with possible root cause. Exchange: Creation, maintenance and deletion of mailboxes. Creation, maintenance and deletion of distribution lists (owner responsible for populating) . Creation, maintenance and deletion of custom recipients. Setting permissions to mailboxes and distribution groups. Distribution Lists - Creation, amendments, deletion or ' send to' permissions. External contacts - Creation, amendments or deletion. Name Change - Edit accounts to reflect user name change. Out of Office message - Activate OOO message. Resource Mailboxes - Create 'service' mailboxes and access to service mailbox. Cross- site mailbox migrations. VoIP: Creation, maintenance and deletion of Extension Mobility profiles. Creation, maintenance and deletion of Extension of Voicemail profiles. Creation, maintenance and deletion of BLF s and Speed- Dials. Creation, maintenance and deletion of call pickup groups and hunt groups. Creation, maintenance and deletion of logged off and fixed phones.