Good Communication Skills (written and verbal )
Good knowledge in Excel,
Good People Management skills
Utilization of network management tools to analyze, troubleshoot and resolve network and communication events and incidents (including performance) across the corporate network.
Work directly with internal customers and senior support staff to troubleshoot and resolve events and incidents.
Leverage established work instructions and operating procedures to execute corrective actions and/or escalation requirements while responding to network and communications events and incidents.
Maintain records across corporate tools in accordance with established work instructions and operating procedures.