The role of the Account Manager is to drive sales for the business in the Government & Academic in the Western India region through onsite visits to current clients and potential customers. This role will effectively manage and develop customers within G&A segment using a consultative and solutions selling approach. It will involve promoting wide ranging information products in scholarly research, intellectual property and life sciences domains. The individual will be supported by marketing and prospecting teams with the overall goal of achieving demanding but realistic targets.
>Sell online information products and software in Scholarly Research, Intellectual Property and Life Sciences domains to the vast G&A segment
>Achieve new business sales and current revenue retention targets and meet activity goals
>Devise and implement strategies to develop the defined accounts and generate new sales
>Promote and sell our products to new customers - this involves site visits, preparing written proposals, explaining, positioning and demonstrating products, phone and email contacts, as well as exhibit activities.
>Develop and maintain strong customer relationships
Contact new leads generated from marketing campaigns, exhibitions, conferences, seminars, customer enquiry and online usage data, analyze information requirements and maximize new business revenue
>Sell in a consultative sales environment
>Deliver exceptional client service, on a consistent basis.
>Maintain an accurate and complete contact file in the sales automation system (CRM) as well as document all travel schedules, face to face meetings, phone and email contacts, and quotation activities.
>Maintain and update sales progress reports and other administrative reporting mechanisms according to agreed time frames. Prepare regular sales reports and forecasts as required, including sales pipeline.
>Develop thorough knowledge of clients needs; understand customer workflows and what is important to their business.