AVP- Technical Support

First Call H Resource P. Ltd
  • Mumbai
  • 25-35 lakh
  • 11-21 years
  • Views
  • 20 Apr 2017

  • Customer Service

  • BPO/ ITES/ Call Centers
Job Description

Lead the site for service delivery perspective and meet goals for all Microsoft processes in the site deliver as per client contract (CPM) as well as operating plan (Top line & bottom line)
Focus on maximizing Customer Experience while optimizing costs
Contribute to the development of short and long term strategic business goals
Retaining talents and enhance employee satisfaction for the aligned business
Develop leadership pipeline to meet short & long-term business goals.
Create appropriate servicing and retention strategies for customers
Ensure systems development integration with strategy
Provide functional support and direction to the Managers and Team leaders on customer support needs
Monitor the performance of the 2nd & 1st line supervisors and coach them, if required
Assist with training and identify training needs within the group
Mentor and assist Managers/Senior Managers
Liaison with other support functions of the company affecting customer support

Competencies/Skill sets for this job

Servicing Training Liaison Customer Support

Job Posted By

About Organisation

First Call H Resource P. Ltd