AVP - Service Desk

Aeronube Technologies
  • Pune, Mangalore
  • Confidential
  • 12-22 years
  • Views
  • 30 Jun 2017

  • Operations

  • IT/ Technology - Software/ Services
Job Description

- Supervise and review service desk activities

- Review and ensure compliance to standards like GSD, PCI, ISO, ISMS, BCMS by facilitating audits by internal and external teams

- Place hiring request and conducting interviews

- Work with HR and support groups to improve employee retention and satisfaction

- Conduct reviews on key performance indicators and provide feedback

- Root cause analysis of escalation and SLA misses

- Attend change meetings and manage change communication to production teams

- Performance appraisal and normalization

Competencies/Skill sets for this job

Sla Gsd Pci Bcms

Job Posted By

Nirmalyo Banerjee
Founder & CEO

About Organisation

Aeronube Technologies