A track record of managing people to deliver initiatives from conception through completion on time, within budget and on or beyond scope
Advanced computer literacy in Microsoft Office (especially MS Excel) applications
Ability to work with IT systems, Demonstrated ability to understand and discuss technical concepts. Ability to learn SQL
Excellent communication skills in written and oral English with the ability to face external and internal partners in a professional and mature manner.
Demonstrated ability to build, develop, direct, and manage a group of people
Ability to support Business and provide solutions to Seller pain points
Ability to handle complex and ambiguous scenarios
Ability to organize, prioritize and schedule work assignments.
Ability to manage conflicting priorities - capability to work on several projects in parallel
Ability to make administrative and procedural decisions
Proven ability to manage reporting and analysis
Demonstrated passion for delivering a positive Seller experience, and maintain composure in difficult situations
Ability to effectively and efficiently complete difficult goals or assignments
Can adapt well to changing circumstances, direction, and strategy
Set the vision, direction, and culture of the team by managing individual and team performance expectations and goals
Establishing robust and scalable processes to execute and manage 2017 projects implemented for Global Sellers, working with Business Teams across the globe.
Participate in planning meetings to understand the growth strategy and provide inputs where needed, also gather ideas across the table to improvise existing services within the local group
Provide individual coaching feedback sessions, and weekly one-on-ones that focus on improving customer satisfaction Sales Specialists and the Seller community
Manage expectations of multiple stakeholders (Product managers and tech teams) and negotiate buy-ins to drive program objectives
Consolidate experience working with the tools developed for sellers and liaising with the technology teams to drive improvement of these existing tools and the development of new ones.
Monitor real time service levels and schedule adherence
Serve as leaders and point of contact for escalated contact resolution of a supervisory nature or complex problems
Manage and drive staffing plans, cost analysis, schedules, quality initiatives, process change initiatives, projects and other Change/Kaizen initiatives as required.
Active participation in hiring and building the team & raising the bar in hiring process
People management i.e. performance appraisals, goal setting, training and mentoring talent to grow within organization & control attrition
Ensures employees growth & development, set priority, drive motivation & engagement for employees.
Proven track record of translating customer needs into business/product requirements.
Strong time-management skills; the ability to thrive in a fast-paced environment and to manage multiple,
competing priorities simultaneously.
Ability to understand and discuss technical concepts, schedule tradeoffs and opportunistic new ideas with
Comfort rolling up sleeves to perform quantitative analysis and reach sound conclusions.