AVP - Operations (voice)

2COMS Consulting Pvt. Ltd.
  • Chandigarh
  • 15-23 lakh
  • 10-15 years
  • Views
  • 12 Oct 2016

  • Operations

  • BPO/ ITES/ Call Centers
Job Description


Managing site delivery of domestic travel account
Delivery Metrics and contractual SLA management
Day to day Client management
Managing a span of 250-300 across multiple accounts
Lead all client and internal calls for the process, single point of contact
Direct Workflow, Training and other shared services for optimum functioning of account
Single point of contact for all financial decisions regarding the account
Manage attrition and career planning of all employees within span of control
Grow account strategically to increase top line for the organization
Lead all client and internal calls for the process, single point of contact
Manage and improve profitability of the account


** Experience in Travel Domain is preferred **

** Current designation of the candidate should be atleast a Senior Manager **


Competencies/Skill sets for this job

Operations SLA Management Career Planning

Job Posted By

2coms
Manager

About Organisation

2COMS Consulting Pvt. Ltd.