AVP HR Operations

2COMS Consulting Pvt. Ltd.
  • Hyderabad
  • 19-30 lakh
  • 10-18 years
  • Views
  • 12 Oct 2016

  • HR/ Human Resources

  • BPO/ ITES/ Call Centers
Job Description

Role includes some or all of the following key responsibilities.

Adapt, communicate and implement the strategic direction of all operations to ensure adherence to global policies and processes
Define the operational framework for the GU delivery of People Service process support based upon the defined Business and HR Strategy
Create and implement short-term tactical plans to meet SLA performance metrics and financial targets through the efficient use of human resources, technology and maximization of workforce
Provide feedback and input for improvement of all programs, processes and policies and accountable for driving consistent, standardized and effective service delivery within Employee Relations, Internal Controls & Compliance, Learning, Transitions and Records & Document Management.
Work with the GU CoE Interlock process owners to improve the end to end HR delivery processes
Ensure integration of GU People Services team with the Cross Business Service Delivery team and Field HR within the GU
Serve as a main point of contact and manage relationships with stakeholder group and key individuals
Resolve any escalated issues and risks
Facilitate team work and process integration across the team
Lead team of People Advisors and Client Account HR Leads as required
Ensure career planning and development for employees
Design and implement local employee engagement and recognition programs for the DTE in line with the entity strategy
Deliver employee Orientation and Integration
Execute key HR processes within Field HR, i.e. performance management, exit management, grievance management and career moves through internal role posting
Coordinate, deliver, prioritize and manage escalation of all activities executed by the Location HR and People Advisor teams
Ensure optimal deployment of Field HR talent across all Diamond/Global/Foundation clients and that the HR teams aligned to these clients are delivering services effectively
Work closely with the GU People Programs Lead on programs and initiatives which are cross-DTE, and with the People Advisor team to ensure that processes and programs and driven out and implemented on the ground within the respective project sites
Plan and deliver training, coaching and mentoring required to ensure that Field HR teams in each GU possess the capability and confidence to perform to the highest level
May provide end to end service delivery of all Mobility Services at a global level and accountable for coordination, delivery, employee satisfaction, prioritization and escalation for HR activities related to mobility services at a global level

Job Posted By


About Organisation

2COMS Consulting Pvt. Ltd.