AVP Finance Controller

Search Light Consultants
  • Manila
  • 10-30 lakh
  • 10-15 years
  • Views
  • 14 Jul 2017

  • Customer Service

  • BPO/ ITES/ Call Centers
Job Description

Perform business case analysis and recommend strategies and programs that guide the organization on long-term investments, as well as prioritizing and leading cost-reduction efforts in Customer Service

Manage and develop financial models for planning, forecasting, and reporting Costs and efficiency

Partner with Fulfillment Center Operations and Transportation teams to deliver information as well as enhance reporting capability

Monitor various productivity metrics for the Customer Service team on weekly basis and assist Operations teams with deep dives

Partner with Business Intelligence team on execution and automation of weekly and monthly business review metrics including ensuring that all information provided is timely and accurate

Root cause analysis and uncovering core issues using data, then assisting the Operations on improving and creating new measures Key Characteristics:

Proven expertise managing, evaluating, analyzing quickly and creating meaningful business reporting

Proven ability to develop strategic relationships with your business partners you influence the decisions. You can root cause issues quickly and uncover core issues using data, then assist, consult with, and teach the business how decisions affect costs in their sites and create new mechanisms as they are needed

Proven ability to manage a team with competing priorities & providing level-headed guidance during unexpected events.

Competencies/Skill sets for this job

Root Cause Operations Business Reporting Business Intelligence

Job Posted By

About Organisation

Search Light Consultants