We are looking for a motivated and self-driven individual to join as AVP in the Business Operations Team. You will lead a team of individuals who will work on initiatives that drive growth and improvements in the existing and/or new departments.
You will define and pick projects and get respective departments on board. You will be responsible for leading these projects and owning their outcomes from start to finish. Your responsibilities will include Design, Execution, Training, Performance Tracking, Making Improvements among other things.
For eg: You may be required to kickstart sales outbound process. Or work with Marketing to get leads from Quora. Or help the Recruitment team design and run the interview scheduling process.
1. Understand initiatives & deliverables
Work with department heads and understand the key initiatives. Understand the potential outcomes the department is trying to achieve through these initiatives
Define deliverables and get different stakeholders on-board
Ideate and come up with different possible solutions. Propose the most optimal one.
2. Design blueprint
Divide the solution proposed into multiple projects. Prioritize projects on the basis of impact and effort required.
Break down the projects further into actionable steps.
Stitch the different steps together to form one comprehensive blueprint for the project
Seek input from peers to iterate. Present the blueprint to the senior management to get them on-board
Define the approach for all the actionable steps
Build required processes with a focus on accuracy, efficiency, and scalability. Try to automate as much as possible
Define and set up KPIs to monitor the health of the project
Prepare implementation guidelines. Identify resources to work with
Ensure training of personnel involved and identify specific/periodic training programs if need be.
Solve queries raised by the team. If similar queries are raised frequently incorporate in the implementation guidelines and train the team.
4. Monitor & handover
Set up monitoring protocol. Monitor KPIs
- Escalate in case of any non-compliance to set guidelines, agreed Turnaround Time, etc.
- Identify issues, modify blueprint and processes related to it which may lead to a better outcome.
Once the processes are stable, handover to the respective department head
5. Build and Manage your team
Determine hiring budgets and plans for current and future personnel requirements
Define Who To Hire for different positions including work profile & experience, education, and salary benchmarks. Work closely with Recruitment Operation team to fill the position
Identify the training needs of each person to reach their peak potential. Employ different training and mentoring methods for different team members, as needed
Responsible for performance management within the team including appraisals, monthly ratings, discipline, etc
Top-notch academics from a Tier 1 college (IIM / IIT/ NIT)
3-6 years of work experience
Strong team player. Keen interest in mentoring and grooming team members
High intent of getting things done.
Strive for excellence. Strong commitment to improve things every day.
Ability to take decision based on sound logical arguments. Seek continuous feedback to deliver the most optimal solutions
Exceptional problem-solving skills. First principles person.
Not fixated on any specific department but thrilled to solve new problems every day. In case you are interested in a particular department only, this role may not be a good fit for you. Please write to us at email@example.com. We have multiple openings in different departments and will try to match your profile with suitable openings (if any).
What can you expect at Tracxn?
Meritocracy Driven, Candid Culture. No Politics.
Like Minded Intellectually Curious Colleagues.
Learn to Design System & Processes for High Accuracy, Efficiency, and Scalability
High Paced Learning. Continuous Mentorship to help Achieve Peak Potential
Learn to Manage Multi-Tier Reporting
Neha Singh (ex-Sequoia, BCG | MBA - Stanford GSB)
Abhishek Goyal (ex-Accel Partners, Amazon | BTech - IIT Kanpur)