AM - Reporting & Analytics

First Call H Resource P. Ltd
  • Delhi
  • 10-15 lakh
  • 5-10 years
  • Views
  • 08 Mar 2017

  • Customer Service

  • BPO/ ITES/ Call Centers
Job Description

Data / Survey Analysis & Coordination
Customize survey participation materials and fulfilment files, send to participating clients, and track returned data sets from clients using internal systems
Provide day to day support to internal clients on:
2)Delivery access to the results,
3)Create & maintain Macros
4)MS Access projects
Perform final peer review on high risk projects and conduct RCA
Analyzes client data for accuracy and completeness.
Communicate with consultants and stakeholders regarding participation/data validation/fulfilment
Proficiently uses Excel and Word in the course of analytical tasks
Adheres to all standards and guidelines established for line of business.
Assumes ownership in tasks and ensures on-time completion
Independently self-qualify the results vs. standards & client expectations
Contributes to process documentation and software tools review as required
Attends and participates in both internal meetings and client meetings as required.
Well versed with tools like VBA & Macros

Competencies/Skill sets for this job

Documentation Rca Survey Analysis Ms Access Vba

Job Posted By

About Organisation

First Call H Resource P. Ltd