AM - Quality

First Call H Resource P. Ltd
  • Pune
  • 10-12 lakh
  • 3-8 years
  • Views
  • 28 Feb 2017

  • Operations

  • BPO/ ITES/ Call Centers
Job Description

Process Excellence culture building:-
Deploy Process Improvement framework for the engagement(s)
On need basis, conduct short or refresser (3hrs) sessions on continuous improvement at engagement level

Improvement opportunity identification:-
Drive Bottom up and Top down opportunity identification workshops for creation of pipeline of opportunities
Process, operations, business data analysis to identify improvement opportunities
Validation of opportunities creation of the projects

Improvement projects implementation:-
Mentor Process Improvement projects (YB & GB) to enable the operations resources to implement the improvement through structured approach
Facilitate meetings with various stakeholders for tollgate reviews and appropriate sign offs
Co-ordinate with lead developer for automation opportunity identification and project execution
Govern the process of validation and sign off of the project closures in the project management portal
Guide the project leaders for appropriate storyboard creation and update in the project management tool of PI projects

Competencies/Skill sets for this job

Project Execution Engagement Operations Quality

Job Posted By

About Organisation

First Call H Resource P. Ltd