ADDM Admin

Aeronube Technologies
  • Pune
  • 11-13 lakh
  • 2-7 years
  • Views
  • 07 Feb 2017

  • IT/ Information Technology

  • IT/ Technology - Software/ Services
Job Description

The Technical Support Engineer is responsible for providing a high level expertise to support

the ADDM product for Enterprise customers. The Job Scope includes trouble-shooting issues

related to the ADDM product on multiple operating systems, databases and networks, to

provide a timely and accurate response to our customers. Report and validate design

defects and enhancement requests.

Duties/Responsibilities of Position:

- Provide Level-2 and Level-3 support for ADDM.

- Respond to and resolve all customer technical issues (via phone, e-mail, web)

- Work with engineering team on customer escalations and help them fixing issues.

- Maintain high level of customer satisfaction

- Maintain clear and concise ticket documentation with all required data and fields

- Escalate service requests and issues appropriately to engineering team.

- Exercise independent thought within defined procedures and practices

- Manage priorities and act on factors that create priorities

- Prepare for and support new products within technical area

- Generate Knowledge Base entries

Position Specific Skills/Education:

- BS degree in CS/EE or equivalent experience

- Excellent written and verbal communication skills

- Strong debugging/troubleshooting skills

- Overall experience of 4-5 years in IT industry and BMC products.

- Knowledge of ADDM application, experience of 3-4 years.

- Experience with administration of Windows 2003/XP and UNIX (HP-UX, AIX, Solaris,

Linux)

- Familiarity with HTML, XML, Java (runtime)

- Database experience, specifically Oracle and MS SQL

- Directory Service/LDAP, specifically Active Directory

- Networking Experience: working knowledge of TCP/IP, SNMP, firewall, proxy, etc..


Competencies/Skill sets for this job

Admin Java Xml Html

Job Posted By

Nirmalyo Banerjee
Founder & CEO

About Organisation

Aeronube Technologies